Refund policy
REFUND POLICY
7-Day Return Period
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at support@libertyonlinestore.online.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items returned without prior authorization may not be accepted.
Unless the item is defective, damaged, incorrect, or the return is due to our error, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service when returning an item.
Return Address
Return addresses may vary depending on the item and fulfillment location.
Please contact support@libertyonlinestore.online before sending any return.
Once your return request is approved, we will provide the correct return address and instructions for your specific order.
Please do not send returns to our business address unless specifically instructed to do so.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you received the wrong product, contact us within 48 hours of delivery at support@libertyonlinestore.online.
Please include your order number and clear photos showing the issue.
We will review the request and work with you to resolve the problem.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different size, color, or item is to return the original item and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered to a customer in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, where required by applicable law.
Returned items must be unworn, unused, with tags attached, and in their original packaging.
Return shipping costs are generally the responsibility of the customer unless the item is defective, damaged, incorrect, or otherwise required by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Original shipping charges are non-refundable unless the return is due to our error, a defective item, or an incorrect item.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@libertyonlinestore.online.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order is reshipped.